PRIVACY & SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
ORDERING
Unless otherwise stated all of our products are manufactured to order and are non refundable.
Orders can be placed with an official company purchase order or indicated in an email.
We cannot accept responsibility for any misunderstanding or misinterpretation that may occur, or any detail that may been overlooked by either or any party when placing a verbal order.
SHIPPING & DELIVERY
Any item dispatched for delivery can be tracked via the consignment number. Goods will only be released after payment has been received in full.
Once goods have been dispatched deliveries can be on the same day for local destinations (Melbourne) or up to 5 days to major country regional / township centres or possibly longer depending on Australian post code address location.
Goods cannot be delivered unless there is someone at the designated location to accept and sign for the goods.
Any damage that may have occurred during transit needs to be reported on arrival, and if possible a photo sent at the time of arrival.
RETURNS & REPLACEMENTS
Any item that has been specifically ordered is non refundable unless we have not fulfilled the order as specified, or if any defective materials or workmanship are evident.
TRADING TERMS
Goods that are ready for pick up or delivery must be paid for in full prior to the goods leaving our premises.
Customers who have a 30 day EOM trading account with us must adhere to our terms. Goods must be paid for in full no later than 30 days after the month which they were purchased. ie, If goods were purchased in the month of May then payment is due by the end of June. Title to the goods shall remain with Transit Pak Cases until they have been paid for in full.
If you wish to apply for an account please contact our office on 03 9464 2515
Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.
